Help Desk

                                    Availability

Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock may not be refreshed.That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on Woodka Interiors is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions please contact us at Larry@woodkainteriors.com

                     What are the delivery times?

Lead time and shipping varies depending on the product. Information will be specified in each product  description. Please note, changes to an address cannot be made after 48 hours of order receipt. Once your order has shipped, we cannot make changes to the order.  ​

  • Once dispatched, delivery takes 5- 7 working days to reach you.

  • If you want to check before placing your order, feel free to give us a call or contact us at Larry@woodkainteriors.com

                                                                                               What is the return policy?

Our design team at Woodka Interiors has hand selected these products because we love them, but we understand that you may need to make a return.

You can return any refundable items within 7 days of receipt of your shipment.

We will not accept any returns after 7 days, regardless of the reason for return.  

  • Item must be in original condition.

  • For fabric items, it must be unwashed and In the original packaging.

  • Ensure the product you are returning is sufficiently packaged. 

  • NO returns will be accepted without the product being sufficiently packaged, regardless of the reason for return.

  • Free gifts, sale items and custom made items are non refundable!

  • Damaged items must be returned within 7 days

 

Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.

What do I do if my order had arrived damaged /faulty?

If, on the rare occasion, your order arrives and your product isn't in perfect condition please contact as soon as you receive your order. 
We will need the following information to enable a member of our team to advise you on the best solution:
- Your order number
- Details of the damage e.g. broken, chipped
- Images of the damaged/faulty item
- Images of the inner and outer packaging that has been used to protect the item.

 

Can I return my order to you for an exchange?

We are unable to offer exchanges. Please return any unwanted item(s) to us for a refund and place a new order for the item(s) you would prefer. 
 

        The Product Information

 

 Pricing
Woodka Interiors products displayed on the website are available online and in store. Please visit us in store at Shop L14 Cambridge Crossing, shopping Centre, Paulshof, Johannesburg, 2191 to purchase and view even more of our products. The prices displayed on the website, are quoted in rands

 

Colors
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Read the Privacy Policies

 

Your Information-When purchasing from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. With your permission, we may send you emails about our store, new products and other updates. 

Consent-When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us

Security-To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Age Of Consent - By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Private Policy -We reserve the right to modify this privacy policy at any time, so please review it frequently. 

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